…place to purchase auto parts locally.
Note: I’m not a paid representative of the company, just a happy customer.
1) The people behind the parts counter have actual experience and know what they’re talking about. This is certain to be the case at any location, because NAPA requires that you be ASE certified to work at the parts counter.
2) Prices are usually competitive and they don’t try to up sell – The main business NAPA does is commercial – selling and delivering parts to repair facilities and car lots. Because of this, there’s no pressure for them to sell you anything. How often have you walked up to the counter with a tool and had someone convince you not to buy it? They’re not the cheapest, but sometimes you just get what you pay for.
3) NAPA will stand behind their parts 100 percent. Their parts have a good warranty, and the company will always honor it. For example, if you buy a brake caliper from NAPA (which is powder coated to prevent rust, by the way) and have it stop functioning in the next two years, the company will foot the tow bill. Part stores and repair shops rely on repeat customers and word of mouth advertising, and know that the best way to get both is to treat your customers right. NAPA is no exception.
4) Not only does NAPA stand behind their product, but they only sell the best. The manufacturers NAPA doesn’t own are closely supervised and each shipment is inspected before the company will accept it, and if they are not up to spec they’ll be sent back. NAPA will not sell any sub-par items. Granted, anytime an item is mass produced there will be some defective items, but they will make it right if you manage to get one.
5) They can often times get parts other stores can’t: NAPA works closely with the manufacturers so that even the most unusual of items can be found. Bearings, for example, are rebranded for NAPA but are all top-of-the-line Dana/Spicer bearings. Not only will they be the best quality, but the local store can get bearings no one else has.
6) Continuing the last two – NAPA branded parts are all top quality. For just a few examples…
NAPA brand filters of any kind are manufactured by WIX.
Wiper Blades are really TricoFlex.
Batteries are made by Exide.
Gaskets are Fel-Pro
Seals/Bearings/Joints are made by Dana/Spicer (which are actually higher quality than Moog, the brand typically considered the best).
Oil is the same as Valvoline and Antifreeze is Prestone.
7) They can get parts quickly. Since NAPA delivers to businesses, they have trucks out all day. If you need a part not in your local store, they can typically have it within an hour. Even if they must order a part, they will have it in 2-3 days.